Privacy Policy

Randle Thomas LLP – Privacy Notice

Our Contact Details:

Randle Thomas LLP
2 Wendron Street
TR13 8PP

Tel: 01326 572951


Privacy Officer Details:

Zoé Lock
2 Wendron Street
Cornwall TR13 8PP
Tel: 01326 572951


Randle Thomas LLP is a Data Controller registered with the Information Commissioner’s Office (‘ICO’) under reference Z2280982.

The right of our clients, employees, and third parties with whom we have a working relationship to keep their personal details confidential has formed a major part of the firm’s ethos since Randle Thomas started practising in Helston in 1884.

That right has been set out (and expanded upon) in legislation today. The Data Protection Act 2018 (‘the Act’) sets out the rights of the individual to have their personal data protected and imposes obligations on data controllers and processors to ensure that this happens.

We have appointed Zoé Lock (contact details set out above) to act as our Privacy Officer, and it is her job to ensure that the firm complies with the Act. She will also be responsible for ensuring that this notice is kept up-to-date. If any changes are made to this notice, a copy will either be sent or made available for you to review.

If you have any questions regarding your rights under the Act or need to exercise any of your rights under the Act or to raise any complaint about the security of your personal data, you will need to contact Zoé Lock
by post to: 2 Wendron Street, Helston, Cornwall TR13 8PP:
by email to:
or telephone: 01326 572951 and ask for Zoé Lock.

What information we have

Randle Thomas LLP, as a legal services provider, employer and customer receives, handles and retains ‘personal data’ relating to its clients, employees and third parties. Personal data is any information which identifies an individual either directly or indirectly. This will include names, dates of birth and addresses, but also covers financial and other personal information obtained during the course of our relationship with any individual.

How we hold this information

Personal data will be kept by us in either paper form, electronically (i.e on a computer) or in both forms.

The legal basis for processing personal data

Under the Act the lawful reasons we rely on for processing this information are one or more of the following:

a) Your consent. You can remove your consent at any time by contacting Zoé Lock.

Removing your consent to processing your personal data may result in us being unable to fulfil our obligations to you. Similarly, we may still be under a legal, regulatory or contractual obligation to process your personal data despite your removal of consent.

b) Having a contractual obligation.

c) Having a legal obligation.

How we collect personal data and what we do with it

Most of the personal data we receive will come from you personally. We may obtain other information through third parties during the course of your relationship with us.

Your personal data will be used;

a) To enable us to provide legal services to you, your employer or our client. These legal services will be set out in the client care letter we send you at the start of your matter.

b) To fulfil our legal and regulatory obligations. These may include our obligations under anti-money laundering, anti-terrorism and anti-criminal financing legislation.

c) To fulfil our obligations under employment law.

d) To fulfil our obligations under contractual law arising from our relationship with you.

e) To answer any queries raised or authorised by you.

f) To undertake future work for you.

g) To provide clear records of all matters previously undertaken for you and/or all documents you have asked us to keep for you

h) For marketing purposes. At present, we only use personal data for very limited marketing activities. We do not share your data with third parties (e.g. Google) for marketing purposes.

i) To fulfil our obligations to government agencies, regulators and insurers.

j) To use in the investigation and/or defence of a complaint, disciplinary proceedings and claims.

Do we share your personal data?

We will only share your personal data where it is appropriate to do so during the course of your matter or where our files are inspected by outside bodies e.g. our accountants (who will only be looking at our financial records), our quality control auditors (we are accredited under the Lexcel Standard and the Conveyancing Quality Scheme), our regulator – the Solicitors Regulation Authority, government agencies, or where we are under a regulatory obligation to do so (e.g to government agencies, our regulators or our bank) or where we have your specific authority. As mentioned above, we do not share your personal data for marketing purposes.

Storage of personal data

The safe storage of your personal information, both during the time we are acting for you and after the matter has ended, is very important to us, and we owe you a duty to safeguard this information. Personal data in paper form is kept in files within our premises and storage facilities except where it may need to be taken out of the office (e.g. court hearings, visits to you or third parties during the course of your matter). Electronic records are saved to our server, which is kept on our premises and protected by firewalls and anti-virus software. We do store copies of all our electronic records offsite, but the information is encrypted, and the third party storing the information is unable to access the information stored.

Transfers to third countries

We do not transfer personal data outside the UK and the European Economic Area (‘EEA’). If it should become necessary for any reason to transfer personal data beyond the EEA Zoé Lock, our Privacy Officer shall assess the adequacy of protection available regarding the proposed transfer and shall apply the criteria laid down by the ICO for making an assessment.

Retention Periods

The Partners have decided that personal data shall be retained for the following periods.

a. Copy documents received by way of proof of identity
– central records (paper) – 5 years
– file copies (paper) – the life of the file.

b. Client paper files

Conveyancing files

Residential 15 years from completion

Commercial 15 years from completion

Agricultural 15 years from completion

Probate files 25 years at which time the file will be reviewed and either retained for a further period or destroyed

Will files 25 years at which time the file will be reviewed and either retained for a further period or destroyed

Matrimonial files 15 years from end of matter

Dispute Resolution 15 years from end of matter

LPAs 15 years or on death of client

Partnership 15 years from completion of matter

c. Client Electronic files

15 years for all types of matter

d. Original Deeds and Documents

Wills Indefinitely or known death of client

LPAs Indefinitely or known death of client

Pre-registration deeds. Send to clients wherever possible otherwise
and documents indefinitely or known sale of property

Change of Name deeds Send to clients wherever possible otherwise

e. Employee Documents

Contract and amendments 12 years

Personal documents 5 years

Wage details 12 years

Appraisals and work details 5 years

f. Job applicants

CVs and applications 12 months

Correspondence 12months

Interview notes 12 months

References, if obtained 12 months

g. Third parties (suppliers etc) Individuals only

References 6 months from end of contract

Bank details 6 months from end of contract

Counsel and/or expert 5 years from receipt
marketing literature

Counsel and/or expert assessments – 5 years (subject to review by assessments Partners who may extend time if the experience of the third party or the severity of the assessment warrant such an extension)

We need to keep personal data after your matter has ended to fulfil our obligations to you, government agencies, our regulators and our insurers. At the end of the retention period all personal data whether paper or electronic shall be destroyed securely to complete our obligations to you.


This notice will be reviewed regularly and changes made it made to it. Notification of any changes shall be placed on our website so that you are aware of them.

Rights of individuals under the Act

Under the Act individuals have rights including:

The right of access – You can ask us to supply you with details of the personal information we hold about you

The right to rectification – You can ask us to rectify any information we hold about you if you think it is incorrect. You can also ask us to complete any information which you think is incomplete.

The right to erasure –You can ask for your personal data to be erased, and where possible this will be done. Your request may not be granted if to do so would conflict with our compliance duties to our regulators, insurers and government agencies, or our own requirements to keep a record of the advice given and the work undertaken for you.

The right to restriction of processing and the right to object to processing – You can ask for us not to process your personal data or to limit how we process it in certain circumstances. If you do make such a request we may not be able to fulfil our contractual obligations to you.

The right to data portability – In certain circumstances you can ask us to transfer the information you gave us to you or to another organisation.

You will not be charged for making any of the requests listed above. If you do make any request we have one month to respond to you.

To make any request please contact Zoé Lock whose contact details can be found at the beginning of this notice.

How to complain

You have the right to complain to the ICO if you are unhappy with the way we have handled your data.

The ICO’s address is:

Information Commissioner’s Office
Wycliffe House
Water Lane

Helpline number: 0303 123 1113

Or visit their website –